salesforce.com, inc. (NYSE:CRM) has announced a new service to facilitate its customers in tracking their sales and customer services in a smart and unique way. The service is named as Salesforce1 Community Cloud. Salesforce Community Cloud will allow the companies to create their own LinkedIn-like communities where they can interact with their partners, employees, customers and other corporate entities in a unique way.
Many companies including British Sky Broadcasting, Cornell University, GE Capital, Honeywell, Key Bank, are using the community Cloud-based platform for their internal interaction with the customers. salesforce.com, inc. (NYSE:CRM) has touted to give personalized, connected and mobile community Cloud service that will allow the users of the CRM service to have a detailed insight, control and interaction with its customers.
Each member of salesforce.com, inc. (NYSE:CRM)’s Salesforce 1 Community Cloud will have his own specific profile page, which will be updated periodically with the latest content, suggested profiles and other insights. Companies can craft their communities based on each member’s unique needs. People can follow other people using the service and stay updated with all the business activities.
salesforce.com, inc. (NYSE:CRM)’s Community Cloud will be directly connected with salesforce.com, inc. (NYSE:CRM)’s CRM. Customers will be able to see and rate the products. Resellers can update leads, lists of new products and their specific targets. Community Cloud has SEO optimization and unauthenticated access which allows the companies to target the potential customer segments. Community Cloud is based on responsive design, which means each member can use the service on desktop, laptop, tablet or mobile without any glitches and interface problems.
salesforce.com, inc. (NYSE:CRM)’s Salesforce1 Community Cloud service is now available for usage and more updates and improvement can be expected by October this year. Salesforce Community Cloud asks for $500 a month
Philippe Laffont‘s Coatue Management is one of the shareholders of salesforce.com, inc. (NYSE:CRM) having approximately 3.65 million shares of the company, according to its latest 13F filing.
Disclosure: None
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